Service policy engine

Warnings, grace, emergency credit, disputes, protected-customer holds and restoration rules are versioned policy—not hard-coded meter behavior.

Policy v4

Water balance m³Outstanding KShRecent payment KSh

Protected-customer hold Open dispute Currently disconnected

1notify low balanceDecision support only; privileged device action remains a separate approval-gated command.

2offer emergency creditDecision support only; privileged device action remains a separate approval-gated command.

3hold service actionDecision support only; privileged device action remains a separate approval-gated command.

open_dispute_hold