POST-CUTOVER OPERATIONS

Hypercare & first-cycle exit

Do not declare success at cutover. Exit hypercare only after customer, billing, payment, meter and incident evidence remains inside agreed thresholds.

88% gates passing

First 72 hours acceptance checks

Metric	Value	Limit	Status
critical incidents	0	0	pass
open p1 defects	3	2	fail
billing variance pct	0.04	0.1	pass
unreconciled payments ksh	2180	5000	pass
read completeness pct	98.7	98	pass
complaint rate pct	1.3	2	pass
rollback events	0	0	pass
data quality errors	7	10	pass

Hypercare exit

Exit remains an authorized operational decision, not an automatic software action.